How To Spa With Us!!
DO TO THE RECENT CHANGES IN OUR SPA (MORE SLENDERIZED COZY SPACE) we have new spa policy changes and updates that will go into effect immediately. We are putting your first and improving our guest experience.
We no longer have the Infrared Sauna.. This decision was made based on the lack of usage by our guest/ members. However, you can add Infrared blanket to any reservation for additional fee.
While making a reservation, we ask that you provide a valid credit card to hold the reservation. The credit card will not be charged at this time. Reserving with this credit card does not limit you to only this method of payment, and you are more than welcome to provide different payment at the time of your visit. Your credit card on file with us will only be charged in the event of failure to abide by our 24 hour cancellation policy. The time we have reserved for you is set aside especially for you, please be prompt so that you can enjoy you entire experience!
We ask that you provide 24 hours’ notice for any cancellations or revisions. Your treatment is reserved for you. We value your business. Failure to notify our team of any reservation changes will result in an automatic surcharge of $50 to the credit card provided. No-show appointments are 100% of the service reserved or VIP Club member credit/series credit. We request that parties of three or more provide us with 48 hours’ notice. Here are a few way we help in confirming your reserved appointment 1.)We text/email day before. 2.) We send 2hr reminders before scheduled reservation with option to respond to text for immediate communication. This way we can pull available guest from our waiting list to fill your the reserved time. The spa needs to pay its employees even if a client is a “no-show”. This policy allows us to retain great employees.
Under 18 Policy
Any Guest under the age of 18 must be accompanied by a parent/guardian and complete a form of parental consent prior to the reservation.
Smoking is not permitted within the facility by any means.
We ask that all cell phones please be silenced upon arrival to ensure that you, and all other spa guests can fully indulge in their relaxing experience.
No Children Policy
Do to the Spa and Relaxing nature we do not allow children in iSpalon, we ask that you not bring children to iSpalon. We do, however allow children to enjoy certain spa services under the following guidelines: children under 18 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult’s responsibility to monitor the child’s behavior.